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frequently asked questions
IF YOU HAVE A QUESTION THAT'S NOT ADDRESSED HERE, PLEASE FEEL FREE TO CONTACT US!
GENERAL
Raising the Bar is a monthly subscription box for anyone who is interested in alcohol-free beverages, for whatever reason. Newly sober? Cutting back on pandemic vices? Pregnant? Taking a break? Whatever your reason for wanting to explore zero-proof cocktails, we are here to help you discover delicious and innovative alcohol-free options.
Motivated by the emergence of new alcohol-free brands and the growing #sobercurious movement, Abbie and Devin created Raising the Bar to make zero-proof cocktails more accessible for anyone interested in them. We're excited to introduce you to the products that have helped us create a comprehensive alcohol-free home bar cart!
Each month we send you a box containing all the necessary ingredients to create delicious, seasonal, and alcohol-free cocktails right in the comfort of your own home! We share four recipe options, instructional videos demonstrating how to make the drinks, as well as suggestions for other beverage alternatives utilizing components from the box on our Members Only page.
Orders placed after the 25th of the month will typically receive the following month's box. Occasionally, as stock levels allow, new members may receive a recent box from a previous month as their first shipment so they can get mixing their first batch of cocktails right away! For more information on shipping and processing, see our Shipping Policies.
Each box makes between 12 - 16 drinks. After trying all 4 drink recipes from our Members Only page you'll still have some ingredients left to explore and invent your own zero-proof creations!
RECIPES & INGREDIENTS
Each month we create 4 unique recipes using the ingredients provided in the box. To access all the recipes, simply scan the QR code on the recipe card enclosed in the box or visit our Members Only page here on our website.
Great question! While most ingredients are 100% free of alcohol, certain items like bitters or kombucha may contain trace amounts of alcohol. Some individuals who completely abstain from alcohol are comfortable with such products, while others may find them triggering and should steer clear of them altogether. If you are in recovery, this decision is highly personal, and you should seek input from a doctor and/or sponsor before making a choice.
The majority of our boxes are both gluten-free and vegan! While we have previously included items such as honey, we always provide an alternative in case you prefer not to use that ingredeint.
Regarding pregnancy and nursing, we strive to use ingredients safe for consumption during pregnancy and nursing. However, we occasionally include ingredients you may want to avoid during pregnancy. We recommend reviewing all ingredients included in your box carefully and consulting with your healthcare provider before consuming any ingredients you are uncertain about. If you have any inquiries about particular products in your Raising the Bar box, please contact us at info@weareraisingthebar.com.
The calorie count varies from cocktail to cocktail. Nutritional information for most of the ingredients included in the box can be found on the packaging. Don't hesitate to contact us anytime if you have any questions!
We always provide the essential ingredients required to prepare the drink of the month. However, you will need to have ice readily available. Occasionally, you may also need to utilize fresh lemon or lime juice or have seltzer/club soda on hand.
GIFTING
Absolutely! During checkout, please choose the 'This is a gift' option and enter your message in the 'gift message' field. We will include the gift note inside the box so your recipient will know it’s from you! You can also opt to send a digital gift card by either printing or emailing a digital gift note to your recipient. Alternatively, if you prefer a ready-to-download gift card, you can find one here.
If you did not receive a note from your gifter, please email info@weareraisingthebar.com and let us know - we can help you track it down!
Once your gift box is on its way, you will receive an email containing tracking information. You can also check the status of your recipient's delivery by logging into your customer portal on our website at any time. If you have any queries, please don't hesitate to email us at info@weareraisingthebar.com.
All gift orders do not automatically renew unless specifically selected to do so. To ensure your subscription does not automatically renew, select “This is a gift” during checkout. You can then select the start date and duration of the subscription. It's important to keep in mind that the start date you choose is when your order will be added to our shipping queue, not necessarily when your recipient will receive their first box. If you need the package to arrive by a specific date, please email info@weareraisingthebar.com to coordinate.
During checkout, please choose the 'This is a gift' option and enter your message in the 'gift message' field. We will include the gift note inside the box so your recipient will know it’s from you! You can also opt to send a digital gift card by either printing or emailing a digital gift note to your recipient. Alternatively, if you prefer a ready-to-download gift card, you can find one here.
We love collaborating with corporate and group orders! We can provide complete customization options for recipes, barware, and additional services like hosted happy hours. For more information regarding our corporate, group, and event orders, please visit our event page. If you’re ready to get mixing right away drop us a line here, even if you haven't finalized all the details yet!
During the check out process select the start date and duration of the subscription. It's important to keep in mind that the start date you choose is when your order will be added to our shipping queue, not necessarily when your recipient will receive their first box. If you need the package to arrive by a specific date, please email info@weareraisingthebar.com to coordinate.
Subscriptions will be shipped for delivery on or around the 15th of the month, with rolling shipping for orders placed after the 15th. All orders placed after the 25th of the month will typically receive the following month's box as their first box. Occasionally, as stock levels allow, new members may receive a recent box from a previous month as their first shipment so they can get mixing their first batch of cocktails right away!
ORDER & SHIPPING
We charge a flat rate shipping fee of $10.00 per subscription box. Our one-time boxes may have a different S&H rate and are listed accordingly on each individual product page. Please refer to our Shipping Policy for more info.
Monthly subscriptions are shipped for delivery on or around the 15th of each month. Orders placed after the 15th will be shipped on a rolling basis. One-time box shipping timelines are specified on each individual product page.
We will send you an email with tracking information as soon as your box has shipped. Additionally, you can log in to the customer portal on our website anytime to check the status of your delivery. If you have any concerns or queries, please do not hesitate to reach out to us at info@weareraisingthebar.com.
All orders placed after the 25th of the month will typically receive the following month's box as their first box. For example, an order placed on January 24th will receive January’s box and an order placed on January 26th will receive February’s box. Occasionally, as stock levels allow, new members who have placed orders after the 25th of the month may receive a recent box from a previous month as their first shipment earlier than the 15th so they can get mixing right away!
Our subscriptions are set to auto-renew at the end of the subscription cycle based on your plan. However, you can cancel your subscription anytime before the renewal date. For multi-month subscriptions, you can cancel anytime, but you will still receive the remaining boxes from your prepaid subscription, and your subscription will end after you have received all the boxes. For example, if you choose a 3-month subscription and decide to cancel after the 2nd month, you will still receive your 3rd prepaid box. After your 3rd final box, you will not be rebilled, and your subscription will end. If you prefer a one-time gift subscription that does not auto-renew, select the "this is a gift" option at checkout, and your gift will expire at the end of the prepaid period unless you choose the auto-renew option.
Subscription renewals are processed the first week of the month and you can cancel any time before your next renewal date. As all subscriptions are pre-paid, cancelling your subscription will only affect future renewals.. All boxes remaining on your account will be shipped. To manage your subscription, log onto your account here. Select "Subscriptions", “Details” (this is where you can pause your subscription), “Billing Details”, and finally “Subscription Settings” in the bottom right hand corner. “Subscription Settings” is where you will be able to cancel your subscription.
To manage your account, please log in to your customer portal here. Once you're logged in, you can update your account details, including your payment and billing information, as well as your shipping address. You will also be able to make changes to your subscription such as pausing, skipping a month, or canceling future renewals. If you need additional help, please email us at info@weareraisingthebar.com.
We are sorry to hear that you received a damaged item! In the rare event an item is broken during transit, we are always happy to replace the damaged product. Please reach out to us right away at info@weareraisingthebar.com so we can help!
GROUP & CORPORATE EVENTS
We're delighted to collaborate with groups of any size! We do not require a minimum number for boxes that are currently in our inventory and do not require customization. If you're interested in customized boxes, we usually require a minimum order of 40 boxes. Please contact us, and we can discuss which option would be best suited for your event or occasion.
Yes! We can ship all of your boxes to one destination or we can send them individually to each recipient.
For boxes that are currently in our inventory and do not require customization, we can typically ship the boxes within 2 - 3 days of the order being finalized. For custom boxes, we typically need at least one month lead time to pull together items for a unique recipe. However, we’re always up for a challenge. Email us at corporate@weareraisingthebar.com and we will do everything we can to get you what you need for your event.
Our boxes can feature an extensive range of bar tools, providing a cohesive mixology experience for your group. Some examples of the items we offer are jiggers, bar spoons, cocktail napkins, ice trays, branded coasters, glassware, and much more!
Definitely! Let us know what you have in mind, and we will share some options.
We do! Our team has conducted virtual mixology demonstrations for groups as small as 3 and as large as 200. If you're looking for in-person events in the greater Boston area, we would be delighted to chat with you about your requirements.
That’s our specialty! Whether it's developing unique flavor profiles and drink colors, or crafting a fun custom name, we're dedicated to assisting you in curating the ideal experience for your group or event.
RAISING THE BAR MERCH
When you order any Raising The Bar merch, we custom make one just for you! Each item is made to order and may take between 3-8 business days for the order to be processed. All RTB merch will be shipped separately from any other items on your order. RTB merch is shipped via USPS Parcel Select Ground. Please expect 2 - 8 days for delivery once your order has been processed. You will receive a shipping notification once your order is complete and ready for shipping. Additional processing time and possible shipping delays may be imposed during the busy holiday season. Please reach out to us at info@weareraisingthebar.com if you have any questions about the processing time of your order.
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